Shipping Policies

1. Order Processing Time:

  • Orders are processed within 2 business days (Monday to Thursday).

  • Orders placed on Fridays or weekends will dispatch on Monday.

  • During peak periods (e.g., holidays), processing may take slightly longer.

  • We will inform you of any delays.

2. Shipping Rates and Delivery Estimates:

Domestic Shipping:

  • Urban North Island: 1 business day

  • Urban South Island: 2–3 business days

  • Rural South Island: Up to 7 business days

International Shipping:

  • We currently ship online orders to Australia. For other countries, please contact us directly to arrange shipping. International shipping rates are calculated at checkout.

  • Delivery times vary based on the carrier and may be subject to delays.

3. Shipping Confirmation & Order Tracking:

  • Once your order ships, you’ll receive a confirmation email with tracking details. Track your shipment anytime on the courier’s website.

4. Customs, Duties and Taxes:

  • International orders may incur customs fees, duties and taxes, which are the buyer’s responsibility.

  • Please check with your local customs office for more information before ordering.

5. Damages and Issues:

  • Please inspect the parcel on arrival. If there is visible damage, do not sign for it.

  • If your order arrives damaged, notify us within 24 hours with photos.

  • All parcels are sent with a signature requirement for insurance purposes.

6. Exchanges:

  • We accept exchanges within 30 days if items are returned in original packaging and condition.

  • Additional freight charges apply.

Courier Information

We currently use Aramex Courier services, which require a street address for delivery as all parcels are sent with Signature Required for insurance coverage. PO Box addresses are not accepted.

Rural Deliveries: Please check the Aramex courier locator on their website to determine if your address is classified as rural. If it is, an additional lead time may apply.

Delivery Options: You may arrange with the courier for the parcel to be left without a signature, though you assume responsibility if you choose this. Parcels left without a signature are not insured.

Missed Deliveries: If you’re not home when the courier arrives, a card will be left to arrange a convenient delivery time.

Damages: If your order arrives damaged, notify us within 48 hours of delivery. Images will be required to initiate an insurance claim.

Delivery Times & Costs

Freight Charges: Displayed beside each listing, and combined rates are automatically calculated for multiple items in one order. Bulky or heavy orders going to rural or inter-island addresses may incur extra charges. We’ll contact you if this applies.

Delivery Charges: Quoted in New Zealand dollars, including GST, and cover packaging, delivery, and insurance.

Delivery Address Ensure the correct address is provided, as incorrect details may cause delays and potentially additional fees.

Standard Delivery Times

Estimated delivery is 2–3 business days for urban orders, with up to 5 additional days for rural locations. We’ll notify you of any expected delays.

Click & Collect

Orders can be collected from the MuseumShop in the Hundertwasser Art Centre with Wairau Māori Art Gallery, Whangārei Town Basin. You’ll receive a dispatch email once your order is ready for pickup.

International Orders

We ship online orders to Australia and can arrange international shipping elsewhere by request.
For urgent requests, please contact our team at 09 430 4221 or email shop@hundertwasserartcentre.co.nz.